Privacy Policy
Privacy Policy for Lovely Foods
Effective Date: January 01, 2024
Thank you for visiting Lovely Foods, your local international supermarket providing fresh produce, world groceries, halal meat, chilled foods, and pantry essentials. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (akeno.websage.dev), contact us via email ([email protected]), phone (01242 502288), WhatsApp (+441242 502288), or visit our physical store at 275 High St, Cheltenham GL50 3HL.
By using our website or providing us with your information, you consent to the practices described in this Privacy Policy.
Information We Collect
1. Personal Information:
- When you make a purchase, create an account, or contact us, we collect personal information such as your name, delivery address, email, and phone number.
- Payment details, including credit/debit card information, are securely processed by our encrypted payment service providers (e.g., Stripe). Lovely Foods does not store full payment card numbers.
2. Non-Personal Information:
- We may collect non-personal information, such as browser type, device type, and IP address, to enhance your user experience and improve website performance.
How We Use Your Information
We use your information for the following purposes:
- Order Processing & Delivery: To fulfill your orders, arrange delivery or click & collect, send order confirmations, and provide customer support.
- Customer Communications: To send important notifications regarding your order status, substitutions, or account details.
- Marketing & Offers: To send promotional newsletters and special offers with your consent. You can opt-out at any time.
- Improving Services: To analyze store traffic and preferences to improve our product selection and website functionality.
- Legal Compliance: To comply with applicable UK laws and accounting regulations.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted partners strictly necessary for order fulfillment, payment processing, and delivery services.
Security
We prioritize the security of your data. We implement SSL encryption and industry-standard security protocols to protect against unauthorized access, alteration, or disclosure of your personal information.
Your Choices & Rights
Under UK GDPR, you have the right to access, rectify, or request deletion of your personal data, or object to processing. To exercise any of these rights, please contact our support team.
Cookies
Our website uses cookies to provide essential shopping cart functionality and improve your browsing experience. You can adjust your browser settings to manage cookies.
Contact Us
If you have questions about our Privacy Policy, please contact us at:
- Store Name: Lovely Foods
- Email: [email protected]
- Phone: 01242 502288
- WhatsApp: +441242 502288
- Address: 275 High St, Cheltenham GL50 3HL, United Kingdom
Thank you for trusting Lovely Foods with your shopping.